Refund policy

Kinsley Lane Boutique Store Policies

Return & Exchange Policy

We hope you love everything you purchase from Kinsley Lane Boutique! However, we understand that sometimes an item may not work out.

Eligible items may be returned within 14 days of delivery for store credit only. We do not offer refunds to the original form of payment.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition.

  • All original tags must remain attached.

  • Items must be free of makeup, deodorant, perfume, pet hair, smoke, stains, or other signs of wear.

  • Returns must be requested within 14 days of the delivery date.

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Once your return is received and inspected, approved store credit will be issued.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Clearance items

  • Sale items marked Final Sale

  • Items purchased at deeply discounted or promotional prices when noted

  • Jewelry and accessories

  • Hair accessories

  • Beauty, skincare, or personal-care items

  • Gift cards

  • Giveaway or promotional items

Please review product descriptions, sizing information, and photos carefully before purchasing final-sale merchandise.

Damaged or Incorrect Items

We carefully inspect orders before shipping, but if you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and any damage

We will review the issue and work with you to make it right.

Damage caused by normal wear, washing, improper care, or use after delivery is not considered a manufacturing defect.

Order Cancellations

Orders begin processing quickly after they are placed. Because of this, orders cannot be guaranteed to be changed or canceled once submitted.

Please double-check your items, sizes, shipping address, and payment information before completing your purchase.

Shipping Policy

Orders are processed as quickly as possible. Processing times may vary during launches, sales, holidays, and other high-volume periods.

Once your package has been transferred to the shipping carrier, Kinsley Lane Boutique is not responsible for carrier delays.

Tracking information will be provided when available.

Please make sure your shipping address is correct before submitting your order. Kinsley Lane Boutique is not responsible for packages delivered to an incorrectly entered address.

Lost, Stolen, or Delayed Packages

Once a package has been accepted and scanned by the shipping carrier, delivery is handled by that carrier.

If your tracking information shows a delay, please allow additional time for the carrier to update the shipment.

If a package is marked as delivered but cannot be located, please check:

  • Around your home or delivery location

  • With household members or neighbors

  • With your local shipping carrier

Please contact us if additional assistance is needed and we will help however we can.

Kinsley Lane Boutique cannot guarantee reimbursement or replacement for packages confirmed as successfully delivered by the carrier.

Sizing

Sizing may vary between brands and styles. Any sizing information provided is intended as a general guide.

We encourage customers to review the item description, measurements, fit notes, and size recommendations before purchasing.

Kinsley Lane Boutique is not responsible for sizing differences between manufacturers.

Colors & Product Photos

We make every effort to represent product colors as accurately as possible. Colors may appear slightly different depending on lighting, photography, phone screens, computer monitors, and other display settings.

Promotions & Discount Codes

Only one discount or promotional code may be used per order unless otherwise stated.

Discounts cannot be applied to previous purchases.

Promotional offers may have additional exclusions and expiration dates.

Store Credit

Store credit does not have a cash value and cannot be exchanged for cash.

Store credit may only be used toward purchases from Kinsley Lane Boutique and may be subject to any terms provided at the time the credit is issued.

Questions?

We want you to have a great experience shopping with Kinsley Lane Boutique. If you have a question about an order, return, sizing, or product before purchasing, please contact us and we will be happy to help.

Thank you for shopping small and supporting Kinsley Lane Boutique! 💗